Frequently Asked Questions

Q. Is it safe to order from the Longhairlovers Online Store?
A. Yes. longhairlovers.com is secured by SSL, a 128-bit SSL certificate with the highest level of encryption or security possible. This means you can rest assured that communications between your browser and longhairlovers.com are private and secure.

Q. How are your hair care products made?
A. We have developed our own formulas based on our patent-pending hair growth recipe of emu oil & specific essential oils. All products are created, packaged and labeled in our Ohio manufacturing facility. We use the finest, purest ingredients possible, choosing organically grown ingredients whenever possible.

Q. Do you ship internationally?
A. We are happy to ship our products anywhere in the world.

Q. Can I find Longhairlovers products in stores?
A. Our products are currently available from our online company directly to the consumer.

Q. What is the average shipping time?
A. Orders are usually filled and shipped within 24 hours, and are received by customers in 3 to 5 business days. In the rare instance of a backorder, shipments may take slightly longer. Shipments to international customers may take a approximately one week to arrive.

Q. Why don't you take phone orders?
We've found that it's not cost effective to have operators on stand-by to take phone orders. In order to keep our retail prices down, we only accept orders via our secure web site, fax, and mail.

Q. I prefer not to use a credit card. Do you accept cheques?
A. Sorry we do not currently accept cheques.

Gift Certificate FAQs

Q. Do you offer Gift Certificates in the UK?
A. Sorry we do not currently offer Gift Certificates in the UK.